Can I cancel my orders?
While there is no option for a customer to cancel the order on their own once the payment is made, you can get in touch with Customer Care ([email protected]) as soon as possible with your order number. As long as your order has not been processed, we can cancel it and refund your amount. We will deduct the payment gateway charges if you have used the online mode of payment for that order.
Mode of transfer of payments:
Refunds will be done through NEFT transfer which will be co-ordinated by our accounts team. The refund duration is 5-7 days from date of cancellation. If you need any clarifications on refunds. Please email us to [email protected]
If you cancel your order before the product has shipped, you can choose to have the entire amount refunded or get a Inkmonk.in voucher. Though we will deduct the payment gateway charge if you have used it for that order. No cancellation once the product is shipped.
Can I return my Orders?
Typically, delivered orders cannot currently be returned. Of course, this does not apply in cases of transport damages for which Inkmonk.in or a third-party-logistics provider can be held accountable. Please inspect all goods carefully on delivery and immediately inform our customer service ([email protected]) if you detect any damages or defects within 48 business hours of receiving the order. We will replace the damaged item/s in cases of transport damages for which a third-party-logistics provider or we can be held accountable. In other cases, our friendly customer service will help you handling warranty issues.
Damage Claims or Shortages Important Notice
Any claims for damage and/or shortages MUST be reported in 48 business hours without exception. Be sure to check your deliveries upon receipt.
We Pay For Return Shipping
We will pay for return shipping only when products delivered are defective, damaged or the wrong product was received from what was ordered.